FAQs - Velora
Q: What types of hair can the Velora Hair Brush handle?
A: The Velora Hair Brush is designed for all hair types—straight, wavy, curly, or coily. It effortlessly detangles knots, smooths frizz, and works wonders on wet or dry hair.
Q: Is the Velora Hair Brush easy to clean?
A: Yes! The Velora Hair Brush has a detachable base and bristles that make removing hair and buildup simple, keeping it fresh and ready for your next use.
Q: Is the Velora Hair Brush portable?
A: Absolutely, the Velora Hair Brush is lightweight and compact, making it perfect for travel or tossing into your bag for on-the-go styling.
Q: Does the Velora Hair Brush have different settings or features?
A: The Velora Hair Brush features flexible, gentle bristles that adapt to your hair’s needs, offering a snag-free brushing experience without the need for adjustable settings.
Q: How durable is the Velora Hair Brush?
A: Built with high-quality materials, the Velora Hair Brush is designed to last through daily use while maintaining its performance and comfort.
Q: Is the Velora Hair Brush safe for all hair textures?
A: Yes, it’s crafted to be gentle yet effective, making it safe for fine, thick, damaged, or treated hair—perfect for everyone in the family.
Q: Can the Velora Hair Brush be used on wet hair?
A: Definitely! The Velora Hair Brush is ideal for detangling wet hair post-shower, reducing breakage and making styling a breeze.
Q: What comes with the Velora Hair Brush?
A: Each Velora Hair Brush includes a protective cover for storage and travel, plus a mini cleaning tool to keep the bristles in top shape.
Q: How can I contact Velora support?
A: We’re happy to assist! Reach out to us at contact@veloraoils.com for any questions, support, or feedback.
Q: Can I change or cancel my order?
A: To ensure fast processing, changes or cancellations must be requested within 6–12 hours of placing your order. After that, we’re unable to adjust due to shipping timelines. Thanks for understanding!
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) for a smooth and easy purchase.
Q: When will my order be processed?
A: Orders are processed and shipped from our warehouse within 2–4 business days. Once processed, your Velora Hair Brush ships the next business day. Note: We don’t ship on weekends.
Q: My tracking number isn’t working. Has my order shipped?
A: Tracking info typically updates within 2–4 business days after purchase. If it’s been over 5 days with no update, email us at contact@veloraoils.com, and we’ll help you out.
Q: How do I return an item?
A: Need to return your Velora Hair Brush? Contact us at contact@veloraoils.com, and we’ll guide you through the process.
Q: What if my Velora Hair Brush arrives defective, incorrect, or damaged?
A: If there’s an issue with your order, please email us at contact@veloraoils.com with your order number and photos of the problem. We’ll resolve it quickly for you.
Q: When will I receive my refund?
A: Refunds are processed to your original payment method within 5–10 business days after we receive your return or approve a cancellation. If there’s a delay, check with your bank or card provider.